Transforming the way we think, work and deliver
Smart phones and digital technology has brought significant change to the way customers communicate and access services.
Customers have more power and connectivity in their hands and are rightly demanding more efficient and effective ways of interacting with all levels of government.
Yarra Ranges Council is excited by these opportunities and is committed to ensuring that our service delivery is making the most of digital advancements.
Digital transformation will make it easier and more convenient for customers to connect and do business with Council. It will also improve efficiency.
The strategy sets a vision to deliver innovative customer solutions, through the adoption of digital opportunities.
The goals and flagship initiatives outlined in the strategy will ensure we provide contemporary, accessible services to our customers and the community.
Council uses digital thinking to deliver innovative customer solutions.
This puts the customer at the heart of Council’s decision making, service design and delivery.
Council will leverage digital technologies and new ways of working to deliver services and make it easier to connect and do business with Council.